These Terms of Use govern your use of the Garnier Nutrisse (the "Chat Service") offered by L’Oréal (UK) Limited, acting through its trading division Garnier (the "Brand") on its website www.garnier.co.uk (the "Site"). To the extent of any conflict between Garnier’ Privacy Policy and these Terms of Use, these Terms of Use shall prevail.

Garnier permits you to use the Chat Service solely for your personal use in accordance with these Terms of Use. You are permitted to use the Chat Service on a free, non-exclusive and non-transferable basis solely to ask for tips and questions about our Garnier products and services from one of our advisors by typing a question and to receive a response in real time, and not for any other purposes. Your use of the Chat Service constitutes acceptance of these Terms of Use. You acknowledge that Garnier has the right to terminate, limit or suspend your use of the Chat Service if it reasonably believes that you have breached these Terms of Use.

If you have any concerns or complaints or want to report an issue about any Garnier products and their application to you, or you have technical questions about the Site or an order placed on the site please contact our Customer Care Department at UKConsumerAdvice@loreal.com Garnier reserves the right to refer your query to its Consumer Advisory Department rather than responding via the Chat Service it if it believes that your query would be better handled in this way.

Garnier shall not be held responsible for any content created by you on the Chat Service. To the fullest extent permitted by law, Garnier excludes all implied representations, conditions and warranties whether express or implied. Garnier shall not be liable to you or any other party for actions, proceedings, claims, losses or damages suffered by you arising from or connected to your use of the Chat Service or indirect or consequential loss or for loss of data, loss of revenue or loss of profits, whether in contract, tort or under statute or otherwise arising from or connected to your use of the Chat Service.

You are not permitted to and you agree and warrant that you will not:

• Copy, reproduce, modify or create derivative works of the Chat Service, or any other element of the Site;

• Dis-assemble reverse-engineer, decompile or otherwise attempt to determine the underlying source code of the Chat Service or Site;

• Take any action with a view to distributing or reproducing the Site or the Chat Service; or

• Take any action that would affect the functionality of the Chat Service or the Site, whether in whole or in part.

You do not have the right to sell, lease, sub-licence or provide any portion of the Chat Service or Site to any third party.

By using the Chat Service, you represent and warrant that:

• You are the author of content submitted, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your query;

• Your query or content submitted is your original work and does not infringe the intellectual property rights of third parties;

• You hereby waive all moral rights and any intellectual property rights that would have otherwise vested in you pursuant to the Copyright, Design and Patents and Act 1988;

• All content that you send is truthful and accurate;

• You are at least 18 years old;

• Your query or content submitted complies with these Terms of Use.

You further agree and warrant that you shall not use the Chat Service or submit any query or content:

• That is known by you to be false, inaccurate or misleading;

• That infringes any third party's copyright, patent, trademark, trade secret, right of privacy, moral right or other intellectual property or proprietary rights;

• That contains any information about Garnier’s competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products);

• That contains any pricing information;

• That refers to a third party individual without their prior express consent;

• That violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, privacy, consumer protection, unfair competition, anti-discrimination or advertising);

• That is, or may reasonably be considered to be illegal, infringing, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, obscene, pornographic, or otherwise injurious to third parties or objectionable;

• That consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings, unsolicited emails or other forms of “spam” regardless of the content;

• that is unrelated to the purpose of asking for tips and questions about our Garnier products and services from one of our advisors;

• Which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking;

• For which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from Garnier;

• That includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;

• That contains any actual, or instructions on how to create, computer viruses, worms, Trojan horses or other potentially disruptive or damaging or harmful computer programs, files, codes or attachments;

• That could alter, steal, corrupt, disable, destroy, trespass, circumvent or violate any security or encryption of the Site, the Chat Service or any computer file, database or network.

Garnier reserves the right not to respond to and delete:

• Duplicate queries;

• Blank queries;

• Queries in a language that is not English;

• Any unintelligible content (such as content that contains random characters and meaningless word strings); or

• Any submission if it does not comply with these Terms of Use.

Garnier has the right to limit or suspend access to any user that is in breach of these Terms of Use.

The Chat Service may be unavailable from time to time for maintenance or other technical reasons and Garnier cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the Chat Service.

By submitting your email address in connection with your use of the Chat Service, you agree that Garnier and its third party service providers may use your email address to contact you about the status of your query and for other administrative purposes.

You agree to indemnify, keep indemnified and hold Garnier (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Hinduja Global Solutions UK Limited and Iadvize Limited, harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by Garnier for any breach of your representations and warranties set forth above.

Garnier reserves the right to suspend or cease to provide the Chat Service at any time without notice.